AnaTabanera.com

TECHNICAL SUPPORT ENGINEER

Descripción

We are seeking Support Engineers to join a great Security Information Company!

Support Engineers are responsible for managing the assignment, resolution, and communication back to the customer. They will manage the movement of tickets between the various support levels (L1-L2-L3), as well as their applicable severity level. Must be able to clarify and articulate the issues / responses between the customer and the various support levels and vice-versa.  Support Engineers must be able to establish and maintain strong relationships throughout the support cycle. Needs to achieve the established support metrics, reporting status on a regular basis and address deviations. The Support Engineer reports to the Director of Account Management. 

Required Skills and Aptitudes:

  • 3-5+ years of technical engineering and/or services and support
  • Excellent soft skills - Strong customer management skills
  • Strong communication and presentation skills, including WebEx
  • Ability to work independently with limited oversight
  • Strong knowledge of networking protocols
  • Bachelors in Technical Discipline or equivalent experience
  • Salesforce proficiency
  • Advanced English level 


Desired Qualifications:

  • 3-5+ years of practical experience in information security
  • SAP knowledge a plus
  • Oracle EBS knowledge a plus
  • Familiarity with Linux operating systems a plus
  • Jira/Confluence proficiency a plus
  • Familiarity with Intralinks
  • Google apps / G Suite

Beneficios

Fecha Publicación: 14-07-2019

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seleccion@anatabanera.com


(54 9 11) 5324-4284