Description
Our client is a leading player in the US water pipe inspection industry. They empower clients to efficiently gather, analyze, and oversee their pipeline inspections. Their highly-configurable software allows for quick and efficient integration of asset inspection data into a unified, user-friendly, powerful system.
They are seeking a highly motivated full-time Technical Support Agent to join them. The candidate will be the primary contact for technical support to ensure the smooth operation and optimal utilization of our client's software solutions.
Responsibilities will include:
- Customer Support: Be the primary contact of customers to troubleshoot concerns via phone, email, and other communication channels.
- Internal Collaboration: Work closely with internal teams, such as the Sales team to identify upsell and cross-sell opportunities and the Development and Product Management team to escalate and resolve complex technical issues.
- Product Knowledge: Stay up to date on industry trends to provide informed support and guidance to customers.
Requirements:
- Bilingual English proficiency - Strong verbal and written communication skills (must).
- Bachelor's degree in a relevant technical field or equivalent practical experience required.
- +1 year of experience in tech support related roles.
- Experience in a client or customer-facing role is preferred.
- Strong technical aptitude
Place of work: Remote 100% (from AMBA, Argentina only)
Contract Type: Full time (10am - 7pm) - Contractor. Long-term.
Pago en USD
Benefits
- Payment in U.S. dollars.
- 2 week vacation
- Argentinian holidays
Fecha Publicación: 02-10-2024
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